Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at reeniek85@icloud.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at reeniek85@icloud.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at reeniek85@icloud.com.

SÉLAVA OILS™ RETURN AND REFUND POLICY

Effective Date: September 15, 2026

At SÉLAVA OILS™, every product is created with love and formulated with purpose. We carefully inspect and package each order before shipping. If you experience a problem with your purchase, please review the following policy and contact us for assistance.

Returns

Customers may request a return within 14 calendar days of delivery.

To qualify for a return, the product must be:

Unopened and unused;
In its original packaging;
Sealed with all safety seals intact;
In the same condition in which it was received; and
Accompanied by valid proof of purchase.

Return requests must be approved before products are mailed back. Products returned without authorization may not be accepted or refunded.

Personal-Care and Hygiene Protection

For health, sanitation, and product-safety reasons, we cannot accept returns of products that have been opened, used, tested, altered, damaged after delivery, or improperly stored.

This includes oils, conditioners, scalp treatments, face products, body products, and other personal-care items with a broken or removed safety seal.

Damaged, Defective, Leaking, or Incorrect Products

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, leaking, incomplete, or incorrect, contact us within 3 calendar days of confirmed delivery.

Please include:

Your full name;
Order number;
Email address used to place the order;
A description of the problem;
A clear photograph of the product;
A photograph of the shipping box or mailer;
A photograph of the shipping label; and
Photographs showing any damage, leakage, or incorrect item.

After reviewing the claim, we may offer a replacement, store credit, or refund. Do not discard the product or packaging until we have completed our review.

Nonreturnable Items

The following items are not eligible for return or refund unless they arrived damaged, defective, or incorrect:

Opened or used products;
Products with broken or removed seals;
Clearance or final-sale products;
Promotional or complimentary products;
Gift cards;
Customized or special-order products;
Products damaged through misuse or improper storage; and
Products purchased from an unauthorized seller or third party.

Allergies, Sensitivities, and Individual Results

Customers are responsible for reviewing the ingredient list before purchasing or using a product.

We recommend performing a patch test before extensive use. Stop using the product if irritation or an allergic reaction occurs.

Because individual results, allergies, sensitivities, hair types, scalp conditions, and skin types vary, we cannot guarantee specific results. Opened or used products cannot be returned solely because a customer dislikes the scent or texture, experiences results different from another customer, or determines that the product is unsuitable for their personal preferences.

Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed.

We will attempt to honor cancellation requests received before processing or fulfillment begins. Once an order has entered processing, received a shipping label, or been transferred to the carrier, it cannot be canceled.

If the order has already shipped, the customer must follow the eligible return process after delivery.

Return Shipping

Unless the return is caused by our error or a confirmed defective product, customers are responsible for return-shipping costs.

Original shipping charges are nonrefundable. We recommend using a trackable shipping service and keeping the tracking information until the return is completed.

SÉLAVA OILS™ is not responsible for return packages that are lost, damaged, or delivered to an incorrect address.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved or denied.

Approved refunds will be issued to the original payment method within 7 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Shipping charges, return-shipping fees, and other nonrefundable charges will be deducted when applicable.

Exchanges

We offer exchanges only for products that arrive damaged, defective, leaking, or incorrect, subject to product availability.

If the replacement product is unavailable, we may provide a refund or store credit.

Missing or Lost Packages

If your package has not arrived within the expected delivery period, contact the shipping carrier and SÉLAVA OILS™ as soon as possible.

We will assist with reviewing the tracking information and submitting an eligible carrier claim. A replacement or refund will not be issued until the carrier investigation is completed unless otherwise required by law.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please:

Verify the shipping address on your order.
Check around the delivery location.
Ask household members or neighbors.
Contact the shipping carrier.
Notify SÉLAVA OILS™ promptly.

SÉLAVA OILS™ is not responsible for theft or loss occurring after a carrier confirms delivery to the address provided. We will make reasonable efforts to assist with a carrier claim.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Orders returned because of an incorrect, incomplete, or undeliverable address may be refunded for the eligible product amount after the order is returned to us. Original shipping charges are nonrefundable, and additional shipping fees may apply if the customer requests reshipment.

Shipping Delays

We work to ship orders within the processing time stated on our website. If we cannot ship within the promised timeframe, we will provide the notice, cancellation option, delay consent, or refund required by applicable law.

Carrier delays occurring after shipment may be outside our control, but we will provide reasonable assistance when possible.

Unauthorized Returns and Chargebacks

Please contact us before returning a product or disputing a payment. We want the opportunity to review and resolve your concern.

Submitting a return does not guarantee approval. Products that do not meet this policy may be refused or returned to the customer.

How to Request Assistance

To request a return, replacement, exchange, or refund, contact:

SÉLAVA OILS™

Owner and Creator: Reenie Kyles

Tallahassee, Florida

Email: Reeniek85@icloud.com

Telephone: (850)631-8574

Website: www.SelavaOils.com