Shipping policy

SÉLAVA OILS™ SHIPPING POLICY

Effective Date: September 15, 2026

Thank you for shopping with SÉLAVA OILS™. We carefully prepare, inspect, and package every order to help ensure your products arrive safely.

Order Processing

Orders are generally processed within 2–4 business days after payment is successfully received.

Business days are Monday through Friday and exclude weekends and federal holidays. Orders placed after business hours, on weekends, or during holidays will begin processing on the next business day.

Processing times may be extended during:

Product launches;
Sales and promotional events;
Holidays;
Severe weather;
High-volume ordering periods; or
Circumstances outside our reasonable control.

Processing time is separate from the carrier’s delivery time.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the delivery address, package weight, shipping method, and carrier rates.

Customers are responsible for all shipping charges unless a free-shipping promotion or another offer applies.

Shipping fees are nonrefundable unless an order is canceled before shipment, the order was not shipped, or the shipment problem resulted from an error by SÉLAVA OILS™.

Estimated Delivery

After processing, standard delivery generally takes approximately 3–7 business days within the United States.

Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary based on the carrier, destination, weather, holidays, emergencies, or other circumstances outside our control.

Order Confirmation and Tracking

Customers will receive an order-confirmation email after placing an order. A separate shipping-confirmation email containing tracking information will be sent when the package is prepared for shipment.

Tracking information may take up to 48 hours to update after the carrier receives the package.

Please check your email inbox, spam folder, and promotional folder for order updates.

Shipping Destinations

Available shipping destinations will be displayed during checkout.

International customers, when international shipping is offered, are responsible for applicable customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. International delivery times may vary because of customs processing.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate:

Full name;
Street address;
Apartment or unit number;
City, state, and ZIP code;
Email address; and
Telephone number.

SÉLAVA OILS™ is not responsible for delivery problems caused by incorrect, incomplete, or outdated customer information.

Address Changes

We will make reasonable efforts to update the address before fulfillment. However, an address cannot be changed after the order has been processed, received a shipping label, or transferred to the carrier.

Additional shipping fees may apply if an order must be redirected or reshipped.

Returned or Undeliverable Packages

If a package is returned because of an incorrect or incomplete address, refused delivery, failed delivery attempts, or another customer-related issue, we will contact the customer after the package is returned.

The customer may choose to:

Pay the additional shipping cost to have the order reshipped; or
Request a refund for eligible products, minus the original shipping charges and any carrier return fees.

Opened, damaged, altered, or temperature-compromised products may not qualify for reshipment or refund.

Shipping Delays

Carrier delays may occur because of weather, holidays, emergencies, high shipping volume, transportation interruptions, or other circumstances beyond our control.

If SÉLAVA OILS™ cannot ship an order within the promised processing period, we will notify the customer and provide the option to accept the delay or cancel the unshipped order for a refund, as required by applicable law.

Lost Packages

If tracking has not updated or your package appears to be lost in transit, contact the shipping carrier and SÉLAVA OILS™.

We may open a carrier investigation or claim. Please allow the carrier time to complete its investigation before a replacement or refund is issued.

The customer may be asked to provide:

Their full name;
Order number;
Shipping address;
Tracking number; and
Any requested carrier documentation.

Packages Marked “Delivered”

If tracking shows that your package was delivered but you cannot locate it:

Confirm the shipping address on your order.
Check your mailbox and all delivery areas.
Ask household members or neighbors.
Allow up to 24 hours in case the carrier marked it delivered early.
Contact the shipping carrier.
Notify SÉLAVA OILS™.

SÉLAVA OILS™ is not responsible for theft, misplacement, or loss occurring after the carrier confirms delivery to the address provided. However, we will provide reasonable assistance with an eligible carrier claim.

Damaged, Leaking, or Incorrect Orders

Please inspect your package immediately after delivery.

Report damaged, leaking, defective, missing, or incorrect products within 3 calendar days of confirmed delivery.

Your message must include:

Your full name;
Order number;
A description of the problem;
A photograph of the shipping box or mailer;
A photograph of the shipping label;
A photograph of all products received; and
Clear photographs showing the damage, leakage, or incorrect item.

Keep the products and all original packaging until the claim has been reviewed. Approved claims may qualify for a replacement, store credit, or refund in accordance with our Return and Refund Policy.

Warm-Weather Shipping

Natural oils and botanical products may temporarily change in texture, thickness, or consistency during exposure to hot or cold temperatures.

Allow the product to return to room temperature before use. Temporary temperature-related changes do not necessarily mean that the product is damaged or defective.

If a bottle arrives broken, open, or leaking, follow the damaged-order reporting procedure above.

Order Cancellations

Cancellation requests must be submitted as soon as possible.

We will attempt to honor requests received before processing or fulfillment begins. Orders cannot be canceled after they have been processed, labeled for shipment, or transferred to the carrier.

Contact Us

For questions about shipping or delivery, contact:

SÉLAVA OILS™

Owner and Creator: Reenie Kyles

Tallahassee, Florida

Email: ReenieK85@icloud.com

Telephone: (850)631-8574

Website: www.SelavaOils.com

Please include your full name and order number when requesting assistance.

SÉLAVA OILS™

Restore. Balance. Hydrate.

Created With Love. Formulated With Purpose. Inspired By Legacy.